Meet your new service team

Great service comes from a group of people who want to provide the best solutions and experience to their clients. Here are the people who will partner with you every step of the way to ensure your benefits plan meets your business' needs.

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Klaus Zabel – President

Klaus has been in the insurance industry for most of his working career. A CPA by profession, he began his career in auditing and servicing insurance companies. Later, he successfully entered the insurance industry by establishing and running a Managing General Agency (MGA) for 20 years. Wanting to shake things up a bit, Klaus owned and operated a Harley Davidson dealership for the next portion of his career. But lo and behold, the insurance world drew him back and he is now the President of RIS.

Klaus looks forward to bringing his wealth of knowledge and experience to take RIS to its next phase of growth. He has been successful in his career due to his sound technical expertise in business, insurance, and finance, along with a high standard of excellence in customer service.

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Sweeny D’Souza – Vice President

Sweeny has been with RIS since its inception and takes pride in servicing clients from every sector of the market. She focuses on two aspects to win the trust of her clients: customer service and education. Sweeny has a strong background in business and financial management with experience in consulting, customer service, human resources, and project management. She translates the knowledge she acquired, in her MBA degree and her Group Benefits Associate (GBA) designation, in servicing plans and forging new paths within the industry.

Sweeny loves travelling and in her spare time she even enjoys arts, crafts and DIYs! She also engages with her community through various organizations, using her experience to inspire young entrepreneurs to enter the world of business.

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Dilesha Stelmach – Employee Benefits Analyst

Dilesha is the technical expert of the RIS team. Her focus is plan sustainability, analysis, and client retention. She has a passion for monitoring market trends and informing benefits strategy decisions based on industry changes. Dilesha comes to RIS with a strong analytical, technological, and risk management background. Her experience is well-rounded having worked as an analyst with a TPA (Third Party Administrator) and broker, as well as an underwriter with a leading carrier. Currently, Dilesha is working towards her Group Benefits Associate (GBA) designation, which will further her ability to provide our customers with the highest degree of personalized care.

Dilesha is an award-winning speaker who is engaged with transformative technologies like Artificial Intelligence and Blockchain. In 2018, she founded a STEM-based not-for-profit with hopes of engaging youth in STEM-based careers.

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Stephanie Caramete – Marketing & Service Specialist

Stephanie is part of our core team, helping to build and improve marketing and servicing functions at RIS. Her focus is providing support to clients and promoting the RIS brand in the marketplace. She comes to RIS with over 11 years of customer service employment under her belt, experience in the insurance industry, and an ability to think creatively. Her client-experience philosophy is all about relationship building and fostering those meaningful connections. She is passionate about ensuring that clients are well cared for and works hard to make sure that their needs are met.

In her spare time Stephanie loves to pour herself into working with children. Whether it’s an after-school program or flying halfway across the globe to teach at an English summer camp, you’ll find her laughing, high-fiving, and encouraging youth to be the best they can be.

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Cindy Jackson – Client & Administration Coordinator

Cindy graduated with honours from York University and spent the early years of her career as a licensed paralegal specializing in accident benefits. During her time there, Cindy was committed to delivering exceptional customer service and positive results to accident victims. She accomplished this by combining strong advocacy with compassion, understanding, and attention to her clients’ personal needs. Cindy also brings additional years of expertise to RIS working as a Benefits Administrator where her focus was building long-lasting relationships with both clients and their employees.

Cindy is proud to join RIS as the Client & Administration Coordinator where she will assist to ensure the smooth running of internal processes, company compliance, contracting and client service. In her spare time, Cindy is passionate about cosmetology and hosts a series of lifestyle and beauty vlogs with a goal of encouraging women to feel beautiful inside and out.

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Michel Traore – Market Development Manager

Michel is responsible for market development at RIS. With him comes a passion for people and over three years of experience in sales. His primary focus is client acquisition within the SME industry. He has a proven ability of collaborating with various stakeholders which allows Michel to listen to his clients, better understand their needs, and effectively fulfil their expectations. He loves learning about people and taking on new challenges – which is perhaps why he recently moved to Toronto all the way from Quebec!

Michel also enjoys discovering new cultures and is a diehard sports fanatic. During his younger years, he played football, basketball and even practised boxing – just to name a few. In his free time, Michel likes to help people better themselves, specifically by helping them improve their French.

With cumulative experience of over 35 years in the financial and insurance industries, our team is made up of experienced, qualified and forward-thinking people. We believe it’s time to bring your benefits plan to the 21st century.

If you’re looking for your first employee benefits plan or have an existing plan and want an objective opinion, give us a call and let’s get the conversation started! Book your complimentary consultation with us today. Contact us via one of the ways below and we’ll get going on setting up your appointment!

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